A to Z of Customer Service

( continued from last post)




L - Leave your personal problems at the entrance of your office.

M - Mind your manners. Be ever ready to say “please”, “I’m sorry” and "thank you”, when situation demands.

N - Never say, "That's not my job."

O – Own up to your mistakes. Don't pass it to someone else.

P - Prioritize what's important.

Q - Question your organization on policies and procedures that is a set-back to your rendering good service.

R - Respond promptly and efficiently to customer needs.

S - Speak clearly and professionally never use slang.

T - Treat all customers fairly. No favoritism.

U - Use body language that expresses of your willingness to help.

V - Verify that your customers are satisfied and that you have met their needs before ending calls and sales.

W - Work with your colleagues to produce positive results when the need

X - X-ray yourself to removes negative attitude that reduce your ability to excel.

Y – “Yell not” at any customer no matter how much they yell at you. Keep your conversations calm and be professional at all times.

Z – Zip up your customers so they don’t have cause to go to your competition.