The first thing we all learnt in school was the alphabeths, which was the foundation to our knowing how to read and write.
To be able to provide excellent customer service and leave a lasting impression in the minds of your customers, there is need to know the ABC's of customer service.
A – Attitude to work should be right.
B - Believe in your products and services.
C – Customer oriented service.
D - Dress properly to suit your kind of work.
E - Empathize with your customers when they make complaints.
F - Find answers for your customers, if you don't have them.
G - Give customers exceptional service.
H - Help customers through any complicated processes or procedures to reduce confusion later.
I - Initiate transaction with customers by putting up a smile.
J - Justify your analysis and offer available alternative service when you must say "no."
K - Know as much as possible about your organization and its products and services.
(to be continued in next post)
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